Business improvement / Value

Average transaction value

Understand what customers buy and whether appropriate options meet more of their needs.

Recognize the constraint

When this needs attention

Revenue depends on transaction volume while valuable, relevant requirements are routinely missed.

Look at service mix, customer needs and the contribution of each option. A larger sale is only useful if it remains suitable and profitable.

Review recent orders for consistently missed needs and make relevant options clear in the proposal.

Connected priorities

For owner-led service businesses typically generating $2M–$10M annually. Start with your biggest growth, operations or change challenge.