Business improvement / Execution

KPIs

Use a small set of measures that supports decisions and identifies where performance is changing.

Recognize the constraint

When this needs attention

Dashboards contain many numbers but meetings produce few specific actions.

Link each measure to a business objective, a consistent definition, a data source and a responsible person.

Select a small weekly scorecard covering outcomes and the activities that influence them. Record the action each number should trigger.

Connected priorities

For owner-led service businesses typically generating $2M–$10M annually. Start with your biggest growth, operations or change challenge.